Hotel housekeeping ensures guest rooms, public areas, and back-of-house spaces are clean, safe, and hygienic, typically involving daily, high-speed cleaning of 12–16 rooms per shift. Key duties include making beds, cleaning bathrooms, vacuuming, replenishing amenities (towels, toiletries), and reporting maintenance issues. 

Primary Responsibilities and Duties:

• Guest Room Cleaning: Stripping used linens, making beds with fresh linens, cleaning and disinfecting bathrooms, dusting furniture, vacuuming floors, and emptying trash.
• Amenity Replenishment: Restocking items such as soap, shampoo, coffee, towels, and toilet paper, as well as cleaning/replacing glassware and amenities.
• Public Areas & Hygiene: Cleaning and maintaining corridors, elevators, lobbies, gym areas, and public restrooms, with a focus on sanitizing high-touch surfaces.
• Maintenance Reporting: Identifying and reporting broken light bulbs, broken appliances, or damaged fixtures to the maintenance department.
• Safety and Confidentiality: Adhering to cleaning safety standards, handling cleaning chemicals properly, and respecting guest privacy/do not disturb signs.
• Inventory Management: Organizing, cleaning, and restocking housekeeping carts. 

Core Competencies and Skills:

• Physical Stamina: Ability to stand, walk, lift, and perform repetitive physical tasks throughout a full shift.
• Attention to Detail: Ensuring high cleaning standards to meet brand requirements.
• Time Management: Turning over rooms quickly, particularly during checkout hours. 

·         Schedule Flexibility: Ability to work early mornings, weekends, and holidays.

A Hotel Sales Manager drives revenue by developing and executing strategies to increase bookings, focusing on corporate accounts, group sales, and securing groups for special events. They prospect for new business, maintain client relationships, negotiate contracts, and collaborate with marketing to meet occupancy and revenue targets. 

Core Responsibilities

• Sales Strategy: Develop and implement sales plans, strategies, and marketing campaigns to maximize profitability.
• Business Development: Prospect new clients via cold calls, emails, and site visits, while nurturing existing accounts.
• Negotiation & Closing: Negotiate room rates, meeting space rentals, and catering contracts, ensuring high customer satisfaction.
• Market Analysis: Monitor competitors, industry trends, and market conditions to adjust sales tactics.
• Maintain Rate Integrity: Keep close eye on surrounding accommodation rates to ensure we remain priced appropriately in the market to gain pick-up and ensure our rates benefit the hotel from a profitability standpoint. 
• Reporting & Forecasting: Prepare sales reports, revenue forecasts, and budgets for hotel management.
• Relationship Management: Liaise with clients, business contacts, and local community leaders to stay at the forefront of upcoming accommodation needs in the area.
• Internal Collaboration: Work with revenue management, front desk, and hotel leadership to maximize guest experience. 

Additional Responsibilities

·         Attend weekly sales / revenue calls

·         Log and maintain accurate sales contact data

·         Construct, execute, and follow up on sales activity action plans

Required Skills and Qualifications

• Experience: Generally, 2-3+ years of hotel sales, marketing, or hospitality experience.
• Education: Bachelor’s degree in business, Marketing, or Hospitality Management preferred.
• Communication: Strong interpersonal, negotiation, and presentation skills.
• Technical Knowledge: Proficiency with hotel CRM systems, property management systems (PMS), and Microsoft Office.
• Analytical Skills: Ability to analyze data and market trends to drive revenue decisions. 

Key Performance Indicators

• Meeting or exceeding monthly/annual sales revenue goals.
• Increase in RevPAR (Revenue Per Available Room) and occupancy rates.
• Growth in new corporate/group accounts.
• Placement on weekly/monthly STR reporting

Hotel housekeeping ensures guest rooms, public areas, and back-of-house spaces are clean, safe, and hygienic, typically involving daily, high-speed cleaning of 12–16 rooms per shift. Key duties include making beds, cleaning bathrooms, vacuuming, replenishing amenities (towels, toiletries), and reporting maintenance issues. 

Primary Responsibilities and Duties:

• Guest Room Cleaning: Stripping used linens, making beds with fresh linens, cleaning and disinfecting bathrooms, dusting furniture, vacuuming floors, and emptying trash.
• Amenity Replenishment: Restocking items such as soap, shampoo, coffee, towels, and toilet paper, as well as cleaning/replacing glassware and amenities.
• Public Areas & Hygiene: Cleaning and maintaining corridors, elevators, lobbies, gym areas, and public restrooms, with a focus on sanitizing high-touch surfaces.
• Maintenance Reporting: Identifying and reporting broken light bulbs, broken appliances, or damaged fixtures to the maintenance department.
• Safety and Confidentiality: Adhering to cleaning safety standards, handling cleaning chemicals properly, and respecting guest privacy/do not disturb signs.
• Inventory Management: Organizing, cleaning, and restocking housekeeping carts. 

Core Competencies and Skills:

• Physical Stamina: Ability to stand, walk, lift, and perform repetitive physical tasks throughout a full shift.
• Attention to Detail: Ensuring high cleaning standards to meet brand requirements.
• Time Management: Turning over rooms quickly, particularly during checkout hours. 

·         Schedule Flexibility: Ability to work early mornings, weekends, and holidays.

Hotel housekeeping ensures guest rooms, public areas, and back-of-house spaces are clean, safe, and hygienic, typically involving daily, high-speed cleaning of 12–16 rooms per shift. Key duties include making beds, cleaning bathrooms, vacuuming, replenishing amenities (towels, toiletries), and reporting maintenance issues. 

Primary Responsibilities and Duties:

• Guest Room Cleaning: Stripping used linens, making beds with fresh linens, cleaning and disinfecting bathrooms, dusting furniture, vacuuming floors, and emptying trash.
• Amenity Replenishment: Restocking items such as soap, shampoo, coffee, towels, and toilet paper, as well as cleaning/replacing glassware and amenities.
• Public Areas & Hygiene: Cleaning and maintaining corridors, elevators, lobbies, gym areas, and public restrooms, with a focus on sanitizing high-touch surfaces.
• Maintenance Reporting: Identifying and reporting broken light bulbs, broken appliances, or damaged fixtures to the maintenance department.
• Safety and Confidentiality: Adhering to cleaning safety standards, handling cleaning chemicals properly, and respecting guest privacy/do not disturb signs.
• Inventory Management: Organizing, cleaning, and restocking housekeeping carts. 

Core Competencies and Skills:

• Physical Stamina: Ability to stand, walk, lift, and perform repetitive physical tasks throughout a full shift.
• Attention to Detail: Ensuring high cleaning standards to meet brand requirements.
• Time Management: Turning over rooms quickly, particularly during checkout hours. 

·         Schedule Flexibility: Ability to work early mornings, weekends, and holidays.

A hotel night auditor works the overnight shift (typically 11 PM to 7 AM), acting as both a front desk agent and an accountant. They check in/out guests, handle security, and balance the day's financial transactions, including credit card and cash reports, ensuring all accounts are accurate before preparing reports for management. 

Key responsibilities include:

·         Front Desk Duties: All front desk agent duties and responsibilities assigned.

• Accounting/Auditing: Reconciling revenue, balancing cash drawers, posting charges, and running the "night audit" (end-of-day reports).
• Guest Services: Handling late check-ins/check-outs, processing reservations, answering phones, and addressing guest requests or complaints.
• Security & Safety: Managing the front desk security, conducting security patrols of common areas, and acting as the emergency contact for hotel guests.
• Administrative Duties: Preparing breakfast areas (if required), preparing reports for the morning shift, and resolving any accounting discrepancies. 

Key Skills Required

·         Schedule Flexibility: Ability to work overnight, weekends, & holidays.

·         Attention to Detail: The night audit reporting must be balanced, and all transactions of the day must be accurately accounted for in reports.

·         Ability to Self-Manage: Most of the time, the night auditor will be the manager on duty and responsible for the hotel property overnight

·         Dependable: Always on time for scheduled shifts and reliable, as the hotel depends on the night auditor to cover the hotel operations overnight

Night auditors generally need strong math skills, experience with Property PMS (like FOSSE, Opera, or Maestro), and the ability to work independently. Leadership skills are also necessary as during the night audit shift, auditor will be only hotel staff on property. 

The front desk agent serves as the face of the hotel, responsible for the entire guest cycle from reservation to departure. Key duties include managing check-ins/check-outs, handling guest inquiries and complaints, processing payments, coordinating with housekeeping for room readiness, and providing information on hotel amenities and provided services. They are the first and usually the last point of contact, managing the overall guest experience. 

Core Front Office Duties & Responsibilities

• Guest Registration and Check-in/Check-out: Efficiently managing guest arrivals and departures, creating key cards, and managing the booking system.
• Reservations Management: Handling incoming calls, emails, brand portal messages and online reservations, including changes, cancellations, and special request.
• Guest Communication & Information: Welcoming guests, informing them about amenities and local attractions, and passing along any vital information to guests.
• Financial Transactions: Processing payments, verifying credit card data, collecting deposits, and managing billing/settlements.
• Departmental Coordination: Serving as the liaison with housekeeping for room readiness and maintenance for repairs.
• Guest Services & Complaint Resolution: Addressing guest issues promptly and professionally to ensure satisfaction.
• Security & Compliance: Ensuring guest safety by verifying IDs, securing keys, and enforcing hotel policies. 

Key Skills Required

• Communication & Interpersonal Skills: Excellent verbal and written skills for guest interaction. Efficiently resolving guest complaints and issues.
• Organization & Multitasking: Ability to manage multiple requests and bookings simultaneously.
• Technical Proficiency: Familiarity with Hotel Management Software (PMS).
• Customer Service Focus: High empathy and a welcoming demeanor.

·         Schedule Flexibility: Ability to work early mornings, nights, weekends, & holidays.